Payments & Payouts

Refunds & Disputes

• A buyer requested a refund or disputed a charge
• My card was declined - what should I do?
• What is your refund policy?

Getting Paid

• Why was my payout withheld?
• Is there a minimum payout amount?
• How long do payouts take?
• How do I request a payout?

Setting Up Stripe

• Setting up Stripe (Canada)
• Guide: Connecting Stripe to receive payouts
• My passport country isn't accepted
• My bank isn't connecting to Stripe
• Stripe is showing me an account from another platform
• The connect button does nothing or redirects to the homepage

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Pricing & Member Discounts

• What is the minimum price I can set?
• How does the free download for members toggle work?
• How do co-op member discounts work?
• How does Pay More Pricing work?
• What pricing options can I set for my releases?

Platform Fees & Pricing

• Can I sell in a currency other than USD?
• Am I responsible for my own taxes on sales?
• What is the Optional Contribution at checkout?
• What is the Rights Reserve and how does it work?
• What is Subvert's platform fee?